Data Center Operations Technician

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Data Center Operations Technician Memphis, TN; Southaven, MS

ABOUT xAI

xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

ABOUT THE ROLE:

As a Datacenter Operations Technician at xAI, you will be responsible for the health of our server and network infrastructure for Data Centers and Global Points of Presence. You will be responsible for our two most important data center operations metrics: mean time to detect (MTTD) and mean time to repair (MTTR). You are great at following directions, are a fast learner and are super attentive to details. You are accessible via cell phone and willing to get onsite when there are emergencies as needed. You understand all aspects of the equipment you are responsible for to drive efficiencies and optimizations where necessary to simplify and improve our server intake and repair processes.

RESPONSIBILITIES:

Report to the job site during initial construction and report back to the engineering team as required.

Performing troubleshooting and monitoring of the servers and network in our data centers and global points of presence

Rack and stack of data center network equipment

Maintain Warehouse inventory and asset management using our internal application.

Labeling and troubleshooting for fiber/optics cables

Power supply cabling, installation, troubleshooting and repair

Installation of racks, servers and switches; this includes staging racks in place, cabling, power up and handoff of hardware to the provisioning team for customer capacity allocation.

Manage, response and resolution of data center operations tickets used cross functionally within xAI via Jira.

Create and Maintain documentation of tasks and standard operating procedures

Receipt and Decommissioning of data center hardware.

Vendor returns for infrastructure under and out of warranty

Manage spare parts inventory within the data center

Define, design, and implement network layouts and solutions within our data centers

BASIC QUALIFICATIONS:

High school diploma or equivalency certificate

2+ years of experience working with server, storage, compute and network hardware

2+ Years of experience troubleshooting and repairing servers and networking infrastructure

2+ years of experience in Inventory Management, and ordering, receiving and shipping server and network equipment

Position is subject to pre-employment drug and random drug and alcohol testing

Position is subject to pre-employment and annual post employment background checks

Physical Requirements:

Work is often performed in tight quarters and physical dexterity is necessary to perform job functions

Ability to lift up to 35lbs. unassisted

Comfortable working at elevated heights (up to 50 feet) with appropriate safety gear

Comfortable working in an environment requiring exposure to noise

Available to work evenings and weekends, as the schedule varies depending on site operational needs; flexibility is required

PREFERRED SKILLS AND EXPERIENCE:

Strong Linux skills including:

Navigating the system’s directories and filing system

Manipulating files in the Linux shell

User permission configuration

Package installation and software management

Ability to identify and apply different filesystem types

Using Linux commands for process management

Basic troubleshooting and debugging

Bash or other scripting

Experience being on-call and ability to respond to critical events as needed.

Experience leading Data Center Infrastructure projects.

Curious to always learn new things within the Data Center World

Excellent prioritization and time management skills

Able to work in a fast paced environment

Detail Oriented

Oracle Experience

Inventory Management

4+ years of experience in Structured Cabling Copper/Fiber

4+ years of experience in Power and Cooling concepts inside the data center

xAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice .

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