{"schema_version":"onlylabs.public_signal.v1","title":"OpenAI Writing: How avatarin built a 24/7 retail agent with GPT-Realtime","description":"OpenAI writing signal with public source context, captured evidence pages, related signals, and data-business radar classification.","url":"https://onlylabs.fyi/signals/2d8e17e3-a074-42e0-8495-f7e3871b1c1f","json_url":"https://onlylabs.fyi/signals/2d8e17e3-a074-42e0-8495-f7e3871b1c1f/signal.json","generated_at":"2026-08-01T16:19:02.609Z","evidence_latest_fetched_at":"2026-07-31T04:02:13.463+00:00","signal_first_seen_at":"2026-07-31T04:00:50.280308+00:00","org":{"slug":"openai","name":"OpenAI","category":"frontier-lab","category_label":"Frontier lab","dossier_url":"https://onlylabs.fyi/labs/openai","dossier_json_url":"https://onlylabs.fyi/labs/openai/dossier.json"},"related_urls":{"signal":"https://onlylabs.fyi/signals/2d8e17e3-a074-42e0-8495-f7e3871b1c1f","signal_json":"https://onlylabs.fyi/signals/2d8e17e3-a074-42e0-8495-f7e3871b1c1f/signal.json","source":"https://openai.com/index/avatarin","lab_dossier":"https://onlylabs.fyi/labs/openai","lab_dossier_json":"https://onlylabs.fyi/labs/openai/dossier.json","analysis":"https://onlylabs.fyi/analysis/openai","analysis_json":"https://onlylabs.fyi/analysis/openai/analysis.json","analysis_evidence_json":"https://onlylabs.fyi/analysis/openai/evidence.json","category":"https://onlylabs.fyi/frontier","category_json":"https://onlylabs.fyi/frontier.json","category_feed":"https://onlylabs.fyi/frontier/feed.xml","category_signals_json":"https://onlylabs.fyi/signals.json","topic":"https://onlylabs.fyi/topics/talking","topic_signals_json":"https://onlylabs.fyi/topics/talking/signals.json","topic_feed":"https://onlylabs.fyi/topics/talking/feed.xml","data_business":{"radar":"https://onlylabs.fyi/data-radar","radar_json":"https://onlylabs.fyi/data-radar.json","opportunities":"https://onlylabs.fyi/opportunities","opportunities_json":"https://onlylabs.fyi/opportunities.json","lanes":[{"key":"product","label":"Product and customer","url":"https://onlylabs.fyi/data-radar/product","json_url":"https://onlylabs.fyi/data-radar/product/signals.json"}]}},"answer_pack":{"answer":"OpenAI published How avatarin built a 24/7 retail agent with GPT-Realtime. 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[Contact sales](https://openai.com/contact-sales/) ![Abstract avatarin customer story visual showing connected digital retail service.](https://images.ctfassets.net/kftzwdyauwt9/2yteyY2MwStbjC0CtyqDiC/cfd157c644a8e10d1407f98741929528/avatarin-1x1-contentful.png?w=3840&q=90&fm=webp) Company size: Startup Region: Asia-Pacific & Oceania Industry: Retail, Technology Products: API Results 30,000 shoppers engaged during a two-week public experience Results 92% of post-use survey responses were positive Listen to article6:04 Share Japan’s home-appliance retailers face a persistent challenge: extending expert sales support beyond store hours while staffing remains tight. avatarin, an AI customer service company spun out of ANA Holdings, partnered with Yamada Holdings to turn experienced associates’ knowledge into a 24/7 multilingual shopping agent. 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